Reporting and Metrics in Documentation: How to Start Measuring Business Impact
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40 min
How can we understand whether your documentation works and brings value to the product and the business?
In this talk, I will cover:
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where to start and which metrics are worth introducing,
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how our team built the reporting from scratch,
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how we use data to measure the impact of documentation on business outcomes and customer support.
We’ll have a close look at our “success stories” as well as the challenges we faced along the way.