Knowledge Transfer from Departing Employees

This talk focuses on how to organise an effective knowledge-transfer process when employees leave the company. The emphasis is on building a sustainable, scalable workflow — and on the role of the technical writer in making it work.

Key points include:

• preparing regulations and documentation;

• developing and testing the process across several teams;

• scaling the approach to the entire company;

• training all participants and responsible roles;

• conducting interim and final evaluations of the results.

This topic is especially relevant for organisations where the loss of employee expertise can have a significant impact on business continuity.