Knowledge Transfer from Departing Employees
- TechWriterDays / 3
-
40 min
Employee departures often lead to the loss of critical knowledge that cannot be recovered from existing documentation. This issue becomes especially visible during periods of organisational change, when uncertainty and workload increase across teams, and when there is no systematic approach to knowledge transfer.
This talk presents a practical approach to organising knowledge transfer from departing employees. The process is built around a knowledge matrix and a set of formalised guidelines.
I will explain how this approach was designed and proposed within a short timeframe, tested across several teams, and then scaled to the entire company. Special attention will be paid to the role of the technical writer in organising the process and establishing effective technical communication, as well as to the conclusions drawn from this experience.