Internal Promotion of the Knowledge Base: From a Reference Guide to an Information Culture

A knowledge base is meant to be the main source of information for employees, yet it often remains an undervalued tool.

In this talk, I will explore practical methods for promoting the knowledge base internally and motivating teams to search for answers independently. I will also share specific examples of successful introduction, and examine how to change the knowledge base from a formal reference guide into an indispensable assistant for every employee — and why this is not as difficult as it may seem.