Is Technical Documentation Always a Library That Needs a Librarian?

You have a lot of different documentation, but only one person navigates around it? Well, at best, maybe two? And these individuals aren’t particularly approachable, so others only ask them questions as a last resort? Or perhaps you are that sole expert on the documentation, and you’re worried that you’ll soon struggle to keep up because all you do is answer questions?

My talk will cover how to transform technical documentation into a knowledge base with navigation that is clear to any reader. This way, there won’t be a need for a librarian in the library.