High-Level Onboarding: Supporting Developers and Team Leads

This talk explores how technical writers created an onboarding process for developers and testers, the challenges we faced, and how to avoid them if you choose to follow our path.

We will discuss how:

• Technical writers can assist in building the onboarding process.
• We reduced the onboarding time for employees.
• We systemized the internal knowledge base using Jira, Confluence, and browser bookmarks.
• Continuous feedback collection helped us establish a process for improving onboarding: 30% of newcomers provide us with feedback and help enhance the process.

We will also share a checklist template of our onboarding process.