Emotional intelligence in the work of a technical writer

Emotional intelligence (EQ) affects all areas of our lives, but especially work. Effective conflict resolution, the ability to convey your desires to management, demarcating areas of responsibility, and establishing good relationships with adjacent departments are just a small part of the opportunities offered by a developed EQ. What is EQ, what are its features in the work of a technical writer, and why is it so important in our work? Would it be possible to develop it, and if so, how?